It is extremely common for savers to purchase their annuity through the same company that holds their pension pot. This is because they have the inside information on your retirement age and pension pot. Often offering services up to a year prior to retirement age. All pension providers have a regulatory obligation to inform all of their customers that they have the right to shop around on the “open market” for their annuity. Also highlighting that doing so may result in a better income. This was often overlooked, hidden in the small print, contradicted or completely removed in communications to clients. If you do not recall receiving any information relating to the open market option, you may be entitled to compensation as other, more suitable products may have been available to you.